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How to Get Support

Opening a ticket is quick and easy. Choose your preferred method below and our system will log your request immediately.

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Email us: help@cyberjo.tech
Ticket confirmation details - cyberjo.on.spiceworks.com

We use Spiceworks for ticketing. You will receive a confirmation email from help@cyberjo.on.spiceworks.com containing your ticket number. Please reply to that email to add updates to your ticket.

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WhatsApp us: +27 21 001 5490
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Scan QR code: Open QR image
CyberJo contact QR code
Scan this QR code to start a WhatsApp chat with our support team.

What happens next?

  • A ticket will be created automatically.
  • One of our technicians will contact you by email or WhatsApp.
  • We will manage and escalate the ticket as required until the issue is resolved.
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Super Urgent Matters

If your issue is mission-critical and causing severe business disruption, you can bypass the standard queue to escalate.

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Call for Escalation: +27 21 001 5490
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Office Hours & After-Hours

Our standard operating hours are in South African Standard Time (SAST).

  • Monday to Friday: 08:00 to 17:00
  • Weekends & Public Holidays: Closed

After-Hours Support

If you require urgent help outside our standard operating hours, please obtain authorisation from your manager first. Once authorised, you can call our after-hours line:

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After-hours on-call technician: +27 81 519 9148
Please be objective when requesting after-hours support to ensure it is an absolute emergency that cannot wait until normal working hours.
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Sales & Other Enquiries

For new service enquiries, billing, or general administrative questions, please contact our sales team.

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Contact Sales: +27 81 519 9148
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Terms & Conditions

Our standard Terms & Conditions are available in the Master Services Agreement (MSA). Clients with an active Service Order or similar agreement may have special terms that supplement or, where applicable, override the MSA. If you are requesting support as an employee of a company that has an agreement with CyberJo, please follow the Service Order terms for that company.